HCM City (VNS/VNA) – Ho Chi Minh City’s Department of Information and Communications has completed expanding and upgrading the information system for infrastructure breakdowns, called the 1022 system.
 

“By expanding and upgrading the system, HCM City authorities want to solve all technical problems the fastest and most effective way,” Le Quoc Cuong, director of the department, said at a press conference held on January 11.

The system can receive information about breakdowns in the following areas: road landslides and damage; damage to traffic notice boards; water supply and drainage; flooding and water pipe damage; water overflow and stuck drainage systems; broken sewer covers; broken and stolen traffic lights and lights that work at night but not during the day; and damage or problems with trees.

For electricity and telecommunications, all problems such as electricity leakage and broken cables and poles along with information related to the public transport system will be resolved through the 1022 system.

The system is open 24 hours a day and seven days a week and connects 60 industries and 24 districts.

Local residents can phone the number 1022 as they did in the past, but they also can send an SMS to 1022, or email to 1022@tphcm.gov.vn, or contact the website https://1022.tphcm.gov.vn.

They can download the “Tổng đài 1022” application for free, which allows them to take photos and send messages to the system. Replies will be sent back to the sender through mobile applications or email.